Future of work

January 19, 2024

Why Your Workplace Needs a Chief Workplace Officer in 2024

In remote and hybrid work, where the boundaries between the office and home have blurred, organizations are grappling with the challenges and opportunities of this new normal. The workforce is dispersed, collaboration has taken on a digital form, and the traditional concept of the workplace has evolved. At the heart of this transformative landscape stands the Chief Workplace Officer (CWO). 

Who is a CWO? What’s their role? Do you need one in 2024? Good questions! Let’s seek answers. 

The CWO seamlessly blends the silos of HR, IT, Property, and Facility Management (FM) 

New role of a chief workplace officer

HR Harmony

Chief workplace officer helps HR function with their business experience.

The CWO recognizes that the heart of any workplace transformation lies in understanding and championing the workforce. 

In collaboration with HR, the CWO can devise a talent retention initiative strategy. By analyzing employee feedback and engagement data, the key drivers of satisfaction can be identified. By implementing targeted changes in the physical office layout and introducing flexible work policies, the organization can measure success using metrics like employee engagement, reduced turnover, etc.

IT Integration

IT is the backbone of workplace efficiency. The CWO's role extends to ensuring a seamless integration of technology into the fabric of the organization and daily operations.

This involves keeping employee experience and how they perceive the workplace as the priority. Here are some cutting-edge technologies to enhance the overall workplace experience:

Visitor Management System (VMS)

This new role enhances security by digitizing the check-in process and offers a personalized touch. Visitors experience a swift and impressive onboarding process, leaving a lasting positive impression.


  1. Enhanced security: A digital check-in system ensures tighter control over visitor access.
  2. Efficiency: Streamlined registration processes lead to quicker check-ins, saving time for employees and visitors.
  3. Data insights: The system provides valuable data on visitor patterns, enabling informed decisions for resource allocation.

Veris Visitor Management System

Hot Desking solutions

Today, flexibility is key. This software allows employees to choose their workspace based on daily needs. Leveraging technology, this system ensures a hassle-free desk booking experience.


  1. Optimized space utilization: Hot Desking promotes efficient use of office real estate, reducing unused desk spaces.
  2. Employee empowerment: Staff can select workspaces that align with their tasks, fostering a productive and personalized environment.
  3. Agile collaboration: Facilitates spontaneous team gatherings and cross-departmental interactions.

Veris Hot Desking System

Veris Hot Desking solutions help achieve successful employee engagement.

Meeting Room Management System

Meetings are the lifeblood of collaboration, and the CWO recognizes the importance of seamless meeting experiences. An advanced Meeting Room Management System that simplifies the booking process and enhances overall meeting efficiency is the dream. The CWO can help you realize it! 


  1. Efficient resource allocation: Avoids conflicts and optimizes meeting spaces.
  2. Time savings: Employees spend less time searching for available meeting rooms, improving overall productivity.
  3. Intuitive interface: A user-friendly interface enhances the booking experience, reducing the learning curve for employees.

Veris Meeting Room Management System

Workplace deployment solutions like Veris meeting room management helps c suite leadership

Everyday challenges CWOs face

1. Communication Gaps


Many organizations struggle with ineffective communication channels, leading to misunderstandings, decreased productivity, and a lack of focus on a cohesive work culture.

How CWOs Tackle It

The CWO recognizes the importance of robust communication. Implementing unified communication platforms and regular town hall meetings bridges the gap between leadership and employees. Real-time feedback mechanisms are established, ensuring employee voices are heard and concerns are addressed promptly.

Measurable Impact

An increase in employee satisfaction scores, improved project collaboration skills, and a noticeable reduction in misunderstandings, as reflected in post-implementation surveys.

2. Low Employee Morale


Remote work, for example, especially when sudden, can lead to feelings of isolation and diminished team morale.

How CWOs Tackle It

The CWO prioritizes employee well-being. Initiatives such as virtual team-building activities, wellness programs, training, and recognition schemes are introduced. Additionally, flexible work policies and personalized workspace choices contribute to a positive work environment.

Measurable Impact

Surveys show a significant uptick in employee morale, decreased stress levels, and a sense of belonging. Reduced turnover rates and increased employee engagement metrics reinforce the success of these initiatives.

Future trends in workplace management

1. AI-powered workplace solutions


Artificial intelligence (AI) integration in workplace management is on the rise. CWOs leverage AI to analyze employee data, predict trends, and provide personalized experiences.

How CWOs Leverage It

AI-driven tools assist in workforce planning, allowing organizations to identify and optimize staffing levels and skills based on demand. Virtual assistants enhance employee experience by providing instant support, and predictive analytics help in proactive issue resolution.

Anticipated Impact

Increased operational efficiency, improved employee satisfaction through personalized training and interactions with everyday employees, and a forward-looking approach to workplace dynamics.

2. Hybrid work models


The hybrid work model, blending remote and in-office work, is becoming the norm. CWOs are instrumental in designing frameworks that cater to the different skills and diverse needs of employees involved.

How CWOs Leverage It

CWOs develop flexible workplace policies, implement technology for seamless collaboration and internal communications, and redesign physical office spaces to accommodate hybrid work. This ensures a harmonious balance between remote and in-person work.

Anticipated Impact

Enhanced work-life balance, broader talent pool access, and the ability to attract top talent looking for flexible work arrangements.

In the CWO, we trust!

In the trust bestowed upon the CWO, there is a vision of workplaces that transcend the conventional, where employees are not just contributors but active participants in a flourishing ecosystem. The CWO recognizes the heartbeat of the organization lies in its workforce and, in collaboration with community managers and HR, strives to create a workplace that resonates with the needs and aspirations of every team member.
Investing in a CWO is a commitment to a future where the workplace is not merely a physical space but an experience.

‘Work the talk’ is an initiative by Veris that empowers businesses to co-create workplaces of the future. In this podcast series, we talk with industry leaders to gain insights about the latest trends, challenges, and opportunities impacting workplaces across industries.