Beyond the physical doors of our workplaces, access control is the bridge between safety and convenience. A recent panel discussion thrust this cornerstone into the spotlight, wherein industry leaders shared profound insights, challenging conventional norms. In this post-pandemic era, we find ourselves on the precipice of a paradigm shift, where access is not merely about unlocking doors but a holistic experience that redefines the contours of security protocols.
Our panel elevated the discourse beyond the mechanical task of access, beckoning organizations to adopt a bird's eye view and scrutinizing everyday frictions. Innovation lies in resolving these frictions, which, when removed, pave the way for a seamless and unobtrusive access experience. The importance of technology trials and urging organizations not just to dip their toes but to dive into proof of concepts, along with cautioning against complacency in the face of advanced threats, cannot be highlighted enough today.
Shifting Perspectives Post-COVID
The panel discussion began with reflecting on the security industry's evolving role in health and wellness. Access control was traditionally seen as a compliance tool, but the COVID-19 pandemic prompted a repositioning. Once considered a formality, visitor management emerged as a vital digital interface to analog systems.
.png)
Vertical Variances in Adoption
A diverse acceptance level across different industry verticals has been observed for access. Stadiums, for instance, emerged as leaders in adopting advanced access control technologies. The appetite for seamless access was evident, particularly in environments where quick, secure entry was paramount, such as sports venues.
Market Readiness and Investment Considerations
Despite the push for frictionless access, the need of the hour is to assess market readiness. Factors influencing acceptance include user willingness to invest in new technologies and the cost implications associated with advanced access control solutions.
Balancing Technological Advancements with Privacy
The user mindset and privacy concerns are central aspects. The assumption that smartphones are private and rarely shared prompted the exploration of solutions that leverage personal devices for access. This delicate balance between technological advancements and user privacy is a challenge enterprises are currently wanting to solve.
.png)
Importance of Observation and Proof of Concepts
Observing user experiences and conducting proof of concepts is a useful approach. This approach allows organizations to make informed decisions about technology investments, ensuring that chosen solutions align with user needs and expectations.
ROI vs. TCO
Lee's observation of the industry's shift from Total Cost of Ownership (TCO) to Return on Investment (ROI) is pivotal. The implication is clear: modern security systems should be cost-effective and deliver tangible value, challenging the industry to reevaluate its metrics.
Challenges in Achieving Complete Frictionless Access
Achieving complete frictionless access remains a challenge. For example, specific entry restrictions in certain environments highlighted the difficulty in implementing seamless access control, especially where distinct access points require differentiated permissions.
Closing Thoughts
The potential for a future where seamless access becomes more widespread is within reach, but it requires a careful balance between innovation and user-centric design. By heeding the insights shared by industry leaders, which we have summarized in this blog, organizations can pave the way for a more secure and frictionless future.
.png)
.png)
.png)
